I've marveled in the past about decisions that customers make based on input from a consultant or IT guy, unaware of the reality of what it'll take to achieve the desired goals. Herein is the first problem, and that is selling the customer on something when the seller has no idea what's involved in delivering the customized products and services that the customer really requires.
In the case of one customer, the same group of "players" contend that, because the customer is investing roughly $1M in an Electronic Medical Records (EMR) effort, that buying into a 10Mbps span connecting the offices is going to solve all the existing issues the customer has--and do note that the issues are "resident," meaning it's only been three years with the same issues not being resolved. The justification now is that, by upgrading the spans to 10Mbps, the issues will go away, but, "We were wondering if we could move your voice traffic too because there may be significant cost savings."
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