When discussing Microsoft Lync, keep in mind the question--what Lync for what service--since Microsoft is trying to be all things to all users, it gets overly complicated. Maybe the former doctrine of KISS (Keep It Simple Stupid) no longer applies.
A recent cutover that left me wanting doses of Tylenol was only successful because we delivered what the customer wanted--a simple telephony solution. The solution was anything but simple since the wiring job wasn't standard or acceptable and added in days of extra work. The customer had grown accustomed to their Nortel system of over 20 years, and while we didn't originally sell it to them, we've de-installed it three times and relocated the system twice. Former Nortel customer complaints over the decades were that the Auto Attendant/Voice Mail system was overly complicated and unless you purchased desk phones with a surplus of buttons, you found yourself forgetting or using the wrong feature codes. This is chiefly what Microsoft argued about traditional telephony in their old anti-PBX ads; only their Nortel telephony experience doesnt mean everyone else's experiences were similar. For the most part, Nortel customers experienced a product with proven quality.
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