When one of my IT buddies told me that "proprietary is not a bad thing," I listened. Hosted Voice isn't as good or as carefully crafted for most businesses as it should it be and I've pondered this ever since Dave Michels and I debated Lync inMicrosoft Lync: Thumbs Up or Thumbs Down?
What's changed since our debate? The more I review hosted voice services among the competitors, the less I like what I find. One of my buddies came to me early in the year for a recommendation for a hosted voice solution. Nothing seemed to fit just right. After speaking with a couple of hosted Exchange providers, I felt empty-handed in relaying to my buddy that Lync wasn't quite ready for the hosted space. That particular provider that wasn't Lync ready was bought by another competitor. Later, I spent hours on a conference call with SalesForce and my buddy but got nowhere. In fact while my buddy hammered the tech at SalesForce with integrating-voice questions, I gathered all the voice integration notes from the SalesForce knowledge base that I could find. This led nowhere quickly. I even contacted a SIP provider that had integration notes on their site to work with Sales Force--again, I got nowhere.
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